Capio Partners: Empower Yourself, Stand Up Against Their Calls and Lawsuits.

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Have you been getting calls from Capio Partners about an unpaid debt? Are you worried about being sued or harassed by them? You can protect yourself and your rights by learning more about Capio Partners’ tactics and how to respond effectively.

Debts are a reality for millions of Americans, and it’s common to fall behind on payments at some point. Whether it’s a personal loan, credit card balance, or medical bill, unpaid debt can quickly escalate into a major issue if not addressed promptly.

Unpaid debts can negatively impact your credit score, increased interest and penalties, and even legal action. Even worse, many have fallen victim to debt collectors like Capio Partners, who use unethical and even illegal tactics to collect on the debt.

If you’re currently dealing with Capio Partners, understanding their tactics and how to protect yourself is essential.

This article will provide an overview of Capio Partners’ methods and strategies, as well as information on how to take back control of the situation and defend yourself against their calls and lawsuits.

What is Capio Partners?

Capio Partners is a third-party debt collection agency specializing primarily in the healthcare sector. Based in Sherman, Texas, this company work for healthcare providers to collect unpaid health Care Debt from individuals.

When healthcare providers can’t collect payments from patients, they often turn to collection agencies like Capio Partners. These companies purchase the debt from the healthcare provider at a discounted rate and then attempt to collect payment from the consumer.

Once healthcare providers or creditors have authorized Capio Partners, they will then begin contacting the individual to collect on the debt.

Capio Partners Debt Collection Tactics and Customer Complaints.

Capio Partners utilizes a variety of tactics to collect debts; unfortunately, some of these tactics are unethical and illegal.

Like most debt purchasers, Capio Partners typically start by contacting individuals by phone, mail, or email in an attempt to collect on the debt. They may also send letters or notices warning individuals of the potential for legal action if the debt is not paid.

If those attempts fail, Capio Partners may take legal action against the individual, such as filing a lawsuit. They may also threaten to garnish wages or seize property to secure payment.

However, some of their tactics have gone far beyond this and have resulted in numerous complaints.

According to the Consumer Financial Protection Bureau (CFPB), Capio Partners has received over 1000 complaints in the past year alone, making them one of the most complained about debt collection agencies.

Complaints have been for various issues, including harassing phone calls, false or misleading statements, attempts to collect on debts that were paid off or discharged in bankruptcy, and threats to take legal action.

Your Right Under the FDCPA

Fortunately, the federal government has laws to protect consumers from predatory debt collectors like Capio Partners. The Fair Debt Collection Practices Act (FDCPA) is a law that was passed to protect consumers from the unfair and deceptive practices of debt collectors.

Under the FDCPA, debt collectors are prohibited from using harassing or abusive tactics to collect on a debt. This includes making threats of violence, using obscene language, calling repeatedly or at inconvenient times, and making false statements about the debt.

If debt collectors violate the FDCPA, you may be able to file a lawsuit and receive compensation for damages caused by their actions.

On the other hand, the FDCPA also outlines the consumer’s rights in dealing with Capio Partners. This includes the right to dispute a debt, request validation of the debt, and demand that they cease all communication.

How to Defend Yourself from Capio Partners’s

When defending yourself from debt collection calls and lawsuits from Capio Partners, it’s crucial to stay informed and understand your rights as a consumer. Depending on the actions taken by Capio Partners, several options may be available such as settlement negotiation, filing a complaint with the CFPB, or even suing them for harassment if applicable.

Verify the debt

The first step should be verifying that the debt is accurate, valid, and within the statute of limitations. You can request validation from Capio Partners in writing, either through certified mail or an online portal.

This validation request will require them to prove that you owe the debt and that they have the legal authority to collect it.

In response, a debt collector must provide you a “debt validation letter” within five days of their initial contact, detailing the debt amount, the original creditor, and the debt collection agency. If Capio Partners cannot verify the debt, they must stop their collection efforts by law.

Don’t provide personal information

When speaking with Capio Partners, avoid providing any personal information or payment arrangements without first verifying the debt is valid.

This includes any contact information, bank account numbers, Social Security numbers, and other sensitive information.

A legitimate debt collector should already have your information on file, so be wary of any requests for additional details.

Keep records of everything

It is essential to keep records of all correspondence with Capio Partners. This includes emails, letters, and phone logs of conversations with them. Having a paper trail of all communication with them will help you protect yourself if they are violating any laws or taking actions that are not allowed by the FDCPA.

Dispute the debt

If you believe the debt is not yours or the amount being claimed needs to be corrected, you can dispute the debt with Capio Partners. To do this, you should contact them again in writing.

This written dispute must include information about why the debt is incorrect and provide proof that it does not belong to you.

Apart from Capio Partners, it would help if you also dispute the debt with credit bureaus. Doing this will ensure that any inaccurate information reported to credit bureaus is corrected or removed from your credit history.

Write a cease and desist letter

If Capio Partners are harassing you, you can write a cease and desist letter to request that they stop contacting you. This letter should include your name, address, and a statement that you want them to stop calling or sending letters.

Send the letter via certified mail to ensure that it is received and a record is kept.

Once they receive the letter, they are legally required to stop contacting you, except in certain circumstances, such as to inform you that they are taking specific action.

It’s important to note that writing a cease and desist letter will not eliminate the debt but will stop the harassing calls and letters.

File a complaint with the CFPB

If Capio Partners violates the FDCPA, you can take action by filing a complaint with the Consumer Financial Protection Bureau (CFPB).

The CFPB handles consumer complaints related to debt collection and will investigate any reported violations.

The CFPB will then contact the debt collection agency to inform them of the complaint and take appropriate action, such as issuing a warning or demanding they cease their collection efforts.

How to respond to a debt collection summon or lawsuit

Although it is unlikely that Capio Partners will sue you for a debt, it’s crucial to know how to respond in the event they do.

Before the actual court proceedings, you will receive a summons and complaint. Both will contain the details of the debt and your legal options.

You’ll have a limited timeframe to respond to the lawsuit, usually between 20 and 30 days. Failing to do so could result in a default judgment in favor of the debt collector.

Here are some tips when filing an answer to the lawsuit:

Don’t ignore the lawsuit

Failing to respond to a debt collection lawsuit can result in a default judgment against you. This means that Capio Partners will automatically win the case and can collect the debt by garnishing your wages, taking money from your bank account, or putting a lien on your property.

Read and understand the complaint

Carefully read the complaint to understand the specific allegations and the amount of debt that Capio Partners is seeking to collect.

Pay attention to the dates of the alleged debt, the statute of limitations for debt collection, and any other relevant information.

Don’t admit to the debt

In your answer, do not admit to the debt unless you are certain that you owe the debt and have verified it. If you admit to the debt, it will be difficult to raise any defenses in the future. You shouldn’t also admit to any facts you are unsure of.

Include affirmative defenses

Your answer should include any defenses you have to the lawsuit and any counterclaims you may have against Capio Partners.

Some common defenses include the statute of limitations has expired, the debt was already paid, or the debt was charged off by the original creditor.

File a motion to dismiss

This is an option if certain legal requirements are not met, such as if the lawsuit was filed after the statute of limitations or if the debt collector doesn’t have proper documentation.

To respond, you need to file an answer with the court. In the answer, you can either admit or deny the claim, outlining any defenses you might have, such as that the debt is incorrect or past the statute of limitations.

Hire a lawyer/credit counselor

If you feel overwhelmed by the debt collection process and so nervous about the lawsuit, it might be a good idea to consult an attorney or credit counselor.

An experienced lawyer Your lawyer will be able to advise you on your rights and options to stop the harassment from debt collectors, as well as help you navigate the legal process.

If successful, you may be able to recover damages from the debt collection agency, such as reimbursement for any fees or other costs associated with the debt collection process.

A credit counselor, on the other hand, can help you better manage your debt by negotiating an alternative repayment plan or settling the debt for less than what is owed.

Understanding Medical debts impact on a credit report

Medical debts are treated differently than other types of debts on your credit report. Unlike credit card debts or personal loans, medical debts are not penalized as severely.

This is because medical debts can result from unexpected medical events such as illness and injury.

Additionally, medical debts are usually resolved quickly once payment arrangements have been made due to the assistance of health insurance companies.

However, certain screwups between the healthcare provider and the insurance company might leave you with hefty bills you can’t cover. Even when medical debt is reported to a credit bureau, it will only appear on your report after 180 days have passed.

The top three major credit bureaus – Experian, TransUnion, and Equifax – have a 180-day grace period for medical debt, giving you more time to make necessary arrangements with your healthcare provider or insurance company.

Can you settle your medical debts with Capio Partners?

Most debt collection agencies, such as Capio Partners, will work with you to find a resolution. In some cases, they may be willing to accept a settlement or partial payment of the amount owed.

If the debt is valid and you can afford to pay it, negotiating a payment plan with Capio Partners can be a good option. Start by contacting Capio Partners and requesting to discuss payment options.

Explain your financial situation and ask for a payment plan that works for you.

It’s vital to get the payment plan in writing, including the payment amount, due date, and any late fees or interest, to protect you from future disputes and ensure that you and Capio Partners are on the same page.

Once you have agreed to a payment plan, stick to it by paying on time and in full each month to avoid any further action from Capio Partners.

Keep records of your payments and any correspondence with Capio Partners to help you prove that you have fulfilled your end of the agreement if there are any disputes in the future. 


Dealing with debt collectors can be a stressful, overwhelming experience. If Capio Partners contacts you about an outstanding debt, take action as soon as possible to protect your credit score and financial well-being.

Understand your rights and options, such as filing an answer to the lawsuit or settling the debt. If you cannot do so or need legal advice, consider hiring debt relief lawyers or credit counselors to help you navigate the debt collection process.

Above all else, remain vigilant and take proactive steps to resolve the debt.

If you need help dealing with Capio Partners or other debt collectors, we can help. Feel free to fill out our contact form below, and one of our advisors will contact you and walk you through on the best action against debt collectors.


Why are capio partners calling me?

Debt collection companies like Capio Partners may call individuals who owe money to their clients. They may try to collect the debt through phone calls, letters, or legal action.

Who does capio partners represent?

Capio Partners is a third-party debt collection agency specializing primarily in the healthcare sector. Based in Sherman, Texas, this company work for healthcare providers to collect unpaid health Care Debt from individuals.


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